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TERMS AND CONDITIONS:
CUSTOMERS: If you are placing this order in the name of a company, you must be legally authorized to place this order for the company.PRICING & QUOTATIONS: Prices published on the VisionServer.net website are subject to change without notice. Every effort will be made to notify clients of price increases in advance. Quotations, either emailed or faxed, will be honored for up to 30 days after the quote date. Published prices on the VisionServer.net website are based on clients supplying digital files prepared according to the guidelines on the VisionServer.net website. Failure to setup files according to these guidelines may result in additional charges. Changes made by VisionServer LLC to client supplied files can be subject to extra charges. TERMS OF SALE: VisionServer LLC accepts payments through PayPal from, Visa, MasterCard. In the event that a payment is returned for non-sufficient funds, the Client will be required to pay a $25.00 NSF fee to VisionServer LLC. In the event of non-payments that lead to dispute and/or litigation, the Client agrees to pay all legal and collection fees incurred by VisionServer LLC. SALES TAX: All Arizona orders are subject to sales tax at a rate of 7.75%. If customer is a reseller, a Arizona Resale Certificate form must be sent or emailed to us with your first order and will be subject to verification with the State of Arizona Board of Equalization. Your resellers permit must be valid. PRODUCTION & TURNAROUND: Orders begin ONLY after they have been "received" and successfully completed our initial processing. Orders are considered "received" and are put into production ONLY when the following three conditions have been met: (1) an ORDER FORM has been completely filled out and it accurately describes your project. (2) all files have been correctly submitted. (3) payment has been made. PROOFING, COLOR MATCHING & PRINT QUALITY: Most print products ordered through VisionServer.net are "gang printed"unless specified in quote. VisionServer LLC will reproduce color from digital files as closely as possible, but may not exactly match color and density due to limitations in the proofing and printing process, as well as neighboring image ink requirements. A reasonable variation in color between original materials, proofs and the completed order, will be considered acceptable print quality. Clients must provide high resolution images suited to the offset printing process. VisionServer LLC is not liable for images printing poorly due to the Client providing low resolution images. Clients must provide all full color printing images in CMYK format. VisionServer LLC is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes. Full color jobs that contain large solid areas of black ink should have the black set up as Rich Black (see File Specification section of website). VisionServer LLC will not be responsible for printing a consistent, solid and rich black if the Client has not set up their files accordingly. COMPLAINTS: All complaints must be made within 10 business days of receipt of the job. Orders with manufacturing errors and/or defects will be rerun at no charge to the client, at the discretion of VisionServer LLC. VisionServer's sole liability shall be limited to reprinting of the order. ERRORS AND OMISSIONS: VisionServer LLC is not responsible for errors and omissions approved by the Client. The Client is solely responsible for errors missed during the proofing process of either artwork supplied by the client or artwork created by VisionServer LLC. INDEMNIFICATION: The client will indemnify and hold harmless VisionServer LLC from any loss, expense, and damages arising out of violation of copyright or trademark laws from the illegal use of images, photographs, slogans, trademarks, or graphical work supplied by the Client. DELIVERY & SHIPPING: All posted turnaround times are approximate and although VisionServer LLC will make every effort to meet these delivery times, VisionServer LLC will not be liable for any costs or damages resulting from deliveries made later than expected to the Client. Delays or damage during shipping are the sole responsibility of the carrier providing shipping services. VisionServer LLC is not responsible for delays or damage caused during shipping. By placing an order, you are forming a legally binding contract with VisionServer LLC, for products and services, and you agree to be bound by these Terms and Conditions. ORDER CANCELLATIONS AND CHANGES TO ORDER: VisionServer LLC will gladly assist you in canceling or changing your order prior to Order Approval. However, if you would like to cancel or change your order after Order Approval your sales manager or the office manager will inform you of any cancellation charges depending on the production stage of the order. If a order is canceled any labor hours (proofing, graphic design, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. Minimum is $15 or 15%-30% of total transaction. RETURNS: If it has been determined that a order needs to be returned to VisionServer LLC please contact your sales manager or the office manager and you will be given instructions on how to return your order. If a refund is to be given for a job that has been returned you should expect to receive your refund within four-six weeks of giving your package to the return shipper (if applicable), however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item. |
